Terms

Book a try on

Welcome to Forgot My Fit. By accessing our website or placing a booking with us, you agree to these Terms and Conditions. Please read them carefully before making a reservation.

1. About Us

Forgot My Fit ("we", "our", "us") is a New Zealand-based designer dress rental business.

Website: https://forgot-my-fit.booqableshop.com/

Email: fmfrentals@gmail.com

Phone: 027 508 7166

2. Acceptance of Terms

By booking a dress or using our website, you agree to be bound by these Terms and Conditions.

3. Eligibility

Anyone may make a booking through our website. By placing an order, you confirm that the information you provide is accurate and complete.

4. Dress Rentals

All dresses remain the property of Forgot My Fit at all times.

Your booking provides you with the temporary right to use the rented garment for the agreed rental period only.

The dress must be returned by the agreed return date using the instructions provided.

5. Booking Confirmation

A booking is confirmed once payment has been received or an invoice has been accepted by us.

We reserve the right to refuse or cancel any booking where necessary, including where an item becomes unavailable due to damage or unforeseen circumstances.

If we cancel your booking before shipment, you will receive a full refund.

6. Pricing

All prices are displayed in New Zealand Dollars (NZD).

Prices may change without notice but will not affect confirmed bookings.

7. Payment

We currently accept:

Visa

Payment must be completed before your booking is confirmed unless otherwise agreed.

8. Shipping

Shipping is an optional service and must be added to your cart during checkout if required.

If you require shipping but do not purchase the shipping option, you must contact us immediately via email.

Failure to arrange shipping may affect your booking, and we cannot guarantee delivery where shipping has not been selected.

Delivery times may vary depending on courier services and your location.

9. Returns

Customers are responsible for returning rented items by the agreed return date.

Return shipping is available as an option during checkout.

Customers are responsible for ensuring dresses are packaged securely for return in the return postage bag provided.

Late returns will incur additional charges.

10. Cancellation & Store Credit Policy

Bookings made more than 7 days before the rental date:

You may cancel your booking and receive 100% of the booking value as store credit.

Bookings made within 7 days of the rental date:

Refunds are not available.
You will receive 25% of the booking value as store credit.

Bookings made within 24 hours of purchase:

You are entitled to a full refund.

Store credit is non-transferable unless approved by Forgot My Fit and cannot be exchanged for cash.

11. Customer Responsibilities

Customers agree to:

Treat all garments with care.
Avoid permanent alterations.
Return dresses on time.
Not sub-rent garments.
Notify us immediately if a dress is damaged.

12. Damage

Normal wear from careful use is expected.

Customers will be charged for:

Permanent stains
Burns
Tears
Missing embellishments
Missing accessories
Damage requiring specialist repair
Damage making the dress unsuitable for future rentals

Where damage is beyond repair, customers may be charged up to the replacement value of the garment.

13. Lost Items

If a rented garment is lost or cannot be returned, the customer will be responsible for paying the replacement value of the item.

14. Lost or Stolen Packages

Forgot My Fit is not responsible for parcels that are lost or stolen after delivery has been confirmed by the courier.

If a parcel is lost while in transit, we will work with the courier to investigate the matter.

15. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

Forgot My Fit is not responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete addresses.

16. Intellectual Property

Most content on this website, including photographs, logos, branding, graphics, product descriptions and text, is owned by Forgot My Fit unless otherwise stated.

No content may be copied, reproduced or used without our prior written permission.

17. Limitation of Liability

To the maximum extent permitted under New Zealand law, Forgot My Fit will not be liable for indirect, incidental or consequential losses arising from:

Delayed deliveries
Courier issues
Website interruptions
Events outside our reasonable control

Nothing in these Terms limits any rights you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer laws where those laws apply.